Refund and Claims Policy
Since the products sold by VERTTIGE are mainly perishable (fresh flowers) , refunds are subject to the following conditions.
Products delivered damaged
If a product arrives damaged or clearly does not conform to the order:
The customer must report the situation within a maximum of 24 hours after delivery .
The claim must include:
• product photographs
• order number
• description of the problem
After verification, the company will be able to offer:
• a product replacement
• an asset
• a partial or full refund
Absence or refusal of the recipient
If the recipient refuses delivery or is absent at the address provided:
The command is considered executed.
No refund will be issued.
Wrong address
If the address provided is incorrect or incomplete:
The company cannot be held liable.
A new delivery can be offered at an additional cost.
Natural flowers
Flowers being a natural product:
Slight variations in color, size, or shape cannot be considered a defect.