GENERAL TERMS AND CONDITIONS OF SALE
Last updated: March 4, 2026
Article 1 — Identification of the seller
The website www.verttige.shop is published by:
L'ATELIER FLEURISTE SARL
8 rue Félix Faure
Dakar – Senegal
Telephone: +221 33 842 80 80
The company operates the VERTTIGE brand, specializing in floral design, the sale of flowers, plants and decorative objects, as well as floral decoration services.
These General Terms and Conditions of Sale govern sales made via the website.
All orders imply full and complete acceptance of these conditions.
Article 2 — Products
The products offered include, in particular:
• bouquets of fresh flowers
• floral arrangements
• plants
• decorative objects
• Floral services for events
As flowers are natural and seasonal products, the photographs shown on the site are not contractual .
The creations may exhibit natural variations of:
• size
• shape
• shade
• floral variety
In the event that a flower is unavailable, the company reserves the right to substitute it with a flower of equivalent or superior quality , while respecting the spirit of the composition.
Article 3 — Price
Prices are shown in:
• CFA franc (XOF)
• Euro (EUR)
• Dollar (USD)
Prices are shown inclusive of all taxes.
Delivery charges are shown separately when the order is confirmed.
The company reserves the right to change prices at any time.
The product will be billed at the price displayed at the time of the order.
Article 4 — Orders
Orders can be placed:
• on the website www.verttige.shop
• by telephone
• via the company's official digital channels
The company reserves the right to refuse or cancel any order in the event of:
• obvious error in the command
• of exceptional unavailability
• suspicion of fraud
• of previous dispute with the client
Article 5 — Payment
Payment is due immediately upon ordering.
Accepted payment methods may include:
• bank cards
• Stripe
• mobile money
Transactions are secured through certified payment providers.
The order is considered confirmed only after payment has been validated.
Article 6 — Delivery
Delivery is provided by VERTTIGE teams or by partner service providers.
Delivery is mainly carried out in Dakar and its region .
Delivery times are given as an indication only.
During peak periods (Valentine's Day, Mother's Day, etc.), delivery can be made at any time of day.
The exact delivery time cannot be guaranteed.
Article 7 — Absence or refusal of the recipient
If the recipient is absent or refuses delivery:
• The command will be considered executed
• No refund will be issued
If a new delivery is requested, additional charges may apply.
Article 8 — Perishable Products
Flowers are perishable products .
Consequently:
• No right of withdrawal applies after delivery
• Flowers must be handled and stored with care
Any claim must be made within a maximum of 24 hours after delivery .
Article 9 — Complaints
All complaints must be made by email or telephone.
The company may request:
• product photographs
• Delivery information
The detailed refund policy is available on the following page:
Refund and Claims Policy
Article 10 — Responsibility
The company cannot be held liable in the event of:
• incorrect address
• absence of the recipient
• refusal to accept
• inability to access the delivery location
• of force majeure events
Article 11 — Personal Data
Personal data is collected solely for the following purposes:
• Order management
• delivery
• customer relations
This data is processed in accordance with the site's privacy policy.
Article 12 — Intellectual Property
All elements of the site are the exclusive property of the company L'ATELIER FLEURISTE SARL.
All reproduction is prohibited.
Article 13 — Applicable Law
These terms and conditions are governed by Senegalese law .
Any dispute falls under the exclusive jurisdiction of the courts of Dakar .